Privacy Policy – 8k8.ph

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 8k8.ph ("the Platform," "we," "us," or "our") collects, uses, stores, discloses, and otherwise processes personal data in connection with the operation of the 8k8.ph website and all associated gaming services (collectively, the "Services").

This Policy applies to all individuals who access or use the Services, including registered players, visitors who browse the platform without registering, and any other persons whose personal data is processed by 8k8.ph in connection with the Services.

8k8.ph is committed to processing personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. By accessing the Services or completing the 8k8.ph Login process, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together govern your use of the 8k8.ph platform.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012, 8k8.ph acts as the personal information controller in respect of the personal data it collects and processes in connection with the Services. As the personal information controller, 8k8.ph determines the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

8k8.ph collects the following categories of personal data in connection with the provision of the Services:

3.1 Identity Data: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (such as a Philippine passport, driver's licence, SSS card, UMID, or PhilSys ID) provided during Know Your Customer (KYC) verification.

3.2 Contact Data: Philippine mobile number, email address, and residential address.

3.3 Account Data: Username, encrypted password, account registration date, account status, and records of communications with our support team.

3.4 Financial Data: Payment method details (such as GCash account number, PayMaya account, or bank account details for BPI, BDO, or Metrobank), transaction history, deposit and withdrawal records, and account balance information. 8k8.ph does not store full payment card numbers.

3.5 Gaming Data: Wagering history, game session data, bonus usage, and responsible gaming tool settings (such as deposit limits and self-exclusion status).

3.6 Technical Data: IP address, device type, operating system, browser type and version, time zone, and other technical identifiers collected automatically when you access the Services.

3.7 Usage Data: Information about how you navigate and interact with the 8k8.ph platform, including pages visited, features used, and session duration.

4. How We Collect Your Data

8k8.ph collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing the 8k8.ph Login process, submitting KYC documents, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the platform.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud and AML screening services; payment data from payment processors and financial institutions.
• Publicly available sources: Information from public registers or databases where relevant to our regulatory compliance obligations.

5. Purposes and Legal Basis for Processing

8k8.ph processes your personal data for the following purposes and on the following legal bases under the Data Privacy Act of 2012:

• Account registration and management: To create and manage your 8k8.ph account, process your 8k8.ph Login, and provide you with access to the Services. Legal basis: performance of a contract.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels. Legal basis: performance of a contract.
• Identity verification (KYC): To verify your identity and age in compliance with applicable anti-money laundering regulations and our regulatory obligations. Legal basis: compliance with a legal obligation.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform. Legal basis: legitimate interests and compliance with a legal obligation.
• Responsible gaming: To monitor gaming activity, apply responsible gaming tools, and identify players who may be at risk of problem gambling. Legal basis: compliance with a legal obligation and legitimate interests.
• Customer support: To respond to your enquiries, complaints, and requests submitted via live chat or email. Legal basis: performance of a contract and legitimate interests.
• Marketing and promotions: To send you information about 8k8.ph promotions, bonuses, and new features where you have consented to receive such communications. Legal basis: consent. You may withdraw your consent at any time by contacting our support team.
• Platform improvement: To analyse usage patterns, conduct research, and improve the functionality and user experience of the 8k8.ph platform. Legal basis: legitimate interests.
• Legal and regulatory compliance: To comply with applicable Philippine laws, regulations, and lawful requests from competent authorities. Legal basis: compliance with a legal obligation.

6. Disclosure of Personal Data

8k8.ph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, disclose your personal data to the following categories of recipients where necessary for the purposes described in this Policy:

• Payment processors and financial institutions: To facilitate deposits and withdrawals via approved payment channels including GCash, PayMaya, BPI, BDO, and Metrobank.
• Identity verification and KYC providers: Third-party service providers engaged to verify your identity and age in accordance with our regulatory obligations.
• Fraud prevention and AML screening services: Service providers that assist 8k8.ph in detecting and preventing fraudulent activity and money laundering.
• Technology and infrastructure providers: Cloud hosting, data storage, and IT service providers who process data on our behalf under strict data processing agreements.
• Game content providers: Third-party game studios and software providers whose games are available on the 8k8.ph platform, to the extent necessary for the delivery of gaming services.
• Regulatory and law enforcement authorities: The National Privacy Commission (NPC), PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities where disclosure is required by law or in response to a lawful request.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by 8k8.ph in connection with the operation of the platform.

All third-party service providers engaged by 8k8.ph are required to process personal data only in accordance with our instructions and to implement appropriate technical and organisational security measures.

7. International Data Transfers

In certain circumstances, the personal data we collect may be transferred to, stored in, or processed in countries outside the Philippines. This may occur, for example, where we engage technology or infrastructure providers whose servers are located abroad.

Where personal data is transferred outside the Philippines, 8k8.ph takes appropriate steps to ensure that such transfers are conducted in compliance with the Data Privacy Act of 2012 and that your personal data receives an adequate level of protection. These steps may include entering into data transfer agreements with the relevant recipients that incorporate the standard contractual clauses approved by the National Privacy Commission.

By using the Services, you acknowledge that your personal data may be transferred outside the Philippines in the circumstances described above.

8. Data Retention

8k8.ph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In particular:

• Account data: Retained for the duration of your account and for a period of at least five (5) years following account closure, in accordance with applicable AML and regulatory record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC and identity verification data: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymised within a reasonable period.
• Technical and usage data: Retained for up to twenty-four (24) months from the date of collection, unless a longer retention period is required for security or fraud prevention purposes.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, 8k8.ph will securely delete or anonymise it.

9. Cookies and Tracking Technologies

9.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. 8k8.ph uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience.

9.2 Types of Cookies We Use.

• Strictly necessary cookies: Essential for the operation of the 8k8.ph platform, including maintaining your session after the 8k8.ph Login process and enabling core security features. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language and display options, to enhance your experience on the platform.
• Analytical cookies: Used to collect aggregated, anonymised information about how players use the platform, helping us identify areas for improvement. This data does not identify you personally.
• Marketing cookies: Used to deliver relevant promotional content about 8k8.ph features and offers. These cookies are only placed where you have provided your consent.

9.3 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the 8k8.ph platform. Instructions for managing cookies in common browsers are available through your browser's help documentation.

10. Security Measures

8k8.ph implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 8k8.ph platform;
• Encryption of sensitive data at rest, including financial and identity data;
• Access controls and role-based permissions limiting access to personal data to authorised personnel only;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication options for player accounts;
• Continuous monitoring of platform activity for suspicious behaviour and potential security incidents;
• Staff training on data privacy and security obligations.

While 8k8.ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your 8k8.ph Login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

11. Your Rights Under the DPA

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by 8k8.ph:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data that 8k8.ph holds about you and information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by 8k8.ph.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require its retention.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 8k8.ph has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all verified requests within the timeframes required by applicable law. We may need to verify your identity before processing your request.

12. Children's Privacy

The Services are strictly intended for individuals aged 21 years and above. 8k8.ph does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has provided personal data to 8k8.ph or has accessed the platform, please contact our support team immediately so that we can take appropriate action.

13. Amendments to This Policy

8k8.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the Services we offer. The date of the most recent revision is indicated at the top of this page.

Where changes to this Policy are material, we will endeavour to provide reasonable notice to registered players via their registered mobile number or through a prominent notice on the platform prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how 8k8.ph protects your personal data.

Your continued use of the Services following the effective date of any amendment constitutes your acknowledgement of the revised Policy.

14. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 8k8.ph, please contact our Data Protection Officer through the live chat feature available on the platform. Our support team is available 24 hours a day, 7 days a week.

You may also reach our Data Protection Officer by email at: [email protected]

Please include your full name, registered mobile number, and a clear description of your request or concern. We will acknowledge receipt of your request promptly and respond within the timeframes required by the Data Privacy Act of 2012.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint with the NPC is available through official Philippine government channels.